Frosch - iQCX Implementation Specialist (FULLY REMOTE)

Description

• Assist the Lead Implementation Specialist on US and Global accounts from start to finish

• Attend calls with the Account Implementations team, Account Management and corresponding teams to configure new accounts during implementation periods

• Work with Account Management and Account Implementations on custom work and configuration for Accounts before, during and after go-live dates
• Attend calls with the previous mentioned teams to discuss any issues and/or processes that may need to be tweak for the client needs
• During all the tasks above ensure that all Travel Policy and other facets of the client are addressed within the IQCX systems
• Plan out, mark off and work through the CCAM tool to ensure all tasks are completed
• Work with the IQCX Support and ResRule team members as needed
• Back up the iQCX Support team as needed
• Live up to FROSCH Core Values at all times: respect, integrity, excellence, communication, commitment and delivering the unexpected

Work Environment

• FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered

Requirements

• Ability to multi-task, pro-actively resolve problems independently as well as together with the full support team and work well under pressure
• Possess an eye for detail and honed organization skills
• Detailed troubleshooting abilities
• Mediate with both all teams to communicate issues found and how to resolve
• Must have a strong ability to determine the root cause of issues
• Experience with mid-office tool travel technology preferred, not required
• Ability to work under pressure and within a team

• Previous travel agency or mid-office product management experience is preferred
• Knowledge of Sabre and Apollo GDS preferred
• Proficient in Microsoft Office

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
CA $23.05 - $37.50 / hour; NY $23.05 - $37.50 / hour; NV $23.05 - $32.77 / hour; NJ $23.05 - $37.50 / hour; RI $24.98 - $36.05 / hour; CT $24.98 - $37.50 / hour; WA $23.05 - $37.50 / hour; CO $23.05 - $36.05 / hour